Genpact : Process Associate -Customer Care

 Genpact is hiring for the role of Process Associate -Customer Care

 

 

Genpact is hiring experienced for the role ofProcess Associate -Customer Care. The details of the job, requirements and other information is given below:

 

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Genpact : Process Associate -Customer Care

Eligibility:

       ·    Qualification: Should have a bachelor’s degree or higher, (B. Tech/ BCA/BSc          Computer Science will be preferred)

• Good communication skills, both written and oral, and should be able to handle client interaction.
  •    Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
  •    Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)
  •    Ability to manage multiple priorities. 
  •    Customer Experience & Process Improvement Capabilities.

Responsibilities 

•    Technical Support for Intel® Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
•    Technical support for Mobileye 8 Connect hardware.
•    Pre-sales support for Intel® Onboard Fleet Services, addressing questions from potential customers.
•    Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)   via Call, Chat and Email.
•    Perform troubleshooting to fix the customer issues via Call, Chat and Email 
•    Perform RAS (Remote Access Session) when required via Chat and Phone
•    Expected to take 25 to 30 calls a day. (AHT 6-9 mins).

Detailed notification link here: CLICK HERE (Apply Before Link Expires)